Returns & Exchanges

Exchanges & Returns

Not quite the right fit? We will help you get the correct size as quickly as possible.

Exchange at any SUITBAE showroom, exchange by post, or place a new order for the fastest turnaround.

Unsure which size you need? Contact Customer Support.

Choose Your Exchange Option

FASTEST

Place a New Order

Order the correct size now and return the original item for a refund.

This allows us to dispatch the replacement without waiting for your return.

Shop the Correct Size
EASIEST

Exchange In Store

Bring the item and proof of purchase to any SUITBAE showroom.

Our team will help you try the correct size, subject to availability.

Find a Showroom
BY POST

Postal Exchange

Return the original item with your order number and the replacement size required.

Once approved, we will dispatch the new size, subject to availability.

Ask About an Exchange

Exchange at Any Showroom

Bring your item with all tags attached and your order confirmation or proof of purchase.

Blackpool

Unit 9 Arkwright Court
Blackpool
FY4 5DR

Directions

Barnsley

Unit 6 Mitchells Enterprise Centre
Wombwell, Barnsley
S73 8HR

Directions

Manchester

Unit 7 Medlock Court
Openshaw, Manchester
M11 2NB

Directions

Returning an Online Order

  • Return within 14 days of delivery.
  • Items must be unworn, unused and have all original tags attached.
  • Include your order number or proof of purchase.
  • Return postage is the customer's responsibility.
  • Use a tracked service and keep your postage receipt.
  • Approved refunds are issued to the original payment method.

How to Return Your Order

Place a note inside the parcel with:

  • Your full name and order number.
  • Whether you want a refund or exchange.
  • The replacement item and size required, if exchanging.

Returns address:

SUITBAE Returns
Unit 9 Arkwright Court
Blackpool & Fylde Industrial Estate
Blackpool
FY4 5DR

You remain responsible for the parcel until it reaches us.

In-Store Purchases

Showroom purchases are eligible for an exchange or credit note only. Refunds are not available unless required by law.

Items must be returned with all tags attached and proof of purchase.

Items We Cannot Accept

  • Items that have been worn, washed, damaged or altered.
  • Items returned without their original tags.
  • Items with marks, stains, body odour or other signs of use.
  • Gift cards.

Delivery Information

Orders are sent using DPD Next Working Day Delivery.

  • DPD collects at approximately 3:00pm each weekday.
  • Weekday orders placed before 3:00pm are usually dispatched the same day.
  • Orders placed after 3:00pm, at weekends or on Bank Holidays are dispatched on the next working day.
  • Orders dispatched before collection should arrive the next working day.

Once dispatched, DPD will send tracking updates throughout the delivery process.

Through the DPD tracking portal, you may be able to:

  • Choose a safe place or neighbour.
  • Reschedule the delivery.
  • Track the driver on delivery day.
  • See how many stops remain before arrival.

Next working day delivery is expected but cannot be guaranteed if courier delays occur.

Need Help Finding the Right Size?

Our team can help with sizing, exchanges, returns and delivery.

Contact Customer Support